The Imbalance Reports On Africa By Major Media Firms In Europe

I have a great passion for the continent of Africa to grow and become the envy of all. We all know that there are challenges like bad leadership and all sort but the focus of only strife, war and poverty by media firms in Europe makes me fractious.

Going through the website of one of major media firms in Europe, I found out that the only time I see them put any news about Africa on the first page or as breaking news on their website is only when bad event occurs in any of the African countries. Many of these foreign correspondents covering news about Africa have little knowledge of the culture, tradition or even language that makes the continent dynamic, they and their superiors already have a stereotype image about Africa and also I particularly believe their superiors will tell them ''Bring negative news because that's what people want to read about them''.

Events like poverty , the problem in Somalia, the shooting of mine workers in South Africa, the bomb blast in Nigeria, the problem in Ivory Coast and lots more.

The question that comes to mind: Is it that there is nothing good coming out of the continent outside poverty, war and corruption to be reported?. Now I am of the opinion that their focus is on strife and not the rebirth of its cities.

Africa And The Opportunities

Previous post on my views on Africa received many commendation from readers of this blog. This gives me the zeal to shine more lights on this emerging market in a challenging world.

''I don't think Africa will ever come out of the dungeon till will build the generation of Africa entrepreneurs that will define the jobs, create income, create revenue and build people  and sustaining business that will pay the taxes to grow Africa''. Particularly impressed with these words of Kola Karim and I think it's worth sharing the video.

All have been said about the challenges and problems this continent face but no matter all that we said we can only move the continent forward through zeal, and entrepreneurship that will build the people. The key factors for the developed economies are Infrastructures, financial system and consumer goods.

The drivers of these advanced economies will also be the key drivers of Africa that we all want. The limiting factor in the growth of Africa is the aforementioned drivers also here lies the opportunities for entrepreneurship.

The reality is that Africa is the future of opportunities and the time is now.

Watch the video!!!!!!

Africa And The Growth Of Call Centre Outsourcing Business In Asia

Customer satisfaction is seen as the backbone of any business all because of the obvious reasons. If you treat them well they become loyal to the brand and come back in their hundreds.

Many large corporations in the UK and America moved their call centre to Asia most especially India. Its relatively cheaper for them in terms of remunerations for call agents and not to forget that better infrastructure and well plan business  processes are put in place in this countries. Many large corporations also want to enhance their market share in the Asian pacific countries.

In the past few years, India has been call-centre capital of the world with many companies taking their call centre arm to the country which was particularly based on cost reduction strategy by these firms. Last year, Philippine took the leadership position as call centre hub in the world with estimated 400,000 call centre agents compared to 300,000 in India. Philippine took the position not only because it was becoming difficult for some Americans or British to understand the Indian accent but also of the close affinity of Filipinos to America (they have decent American accent).

Though India may have lost some of these business to its neighbours, the outsourcing of this centres to India has created lots of entrepreneurs in India in the area business process , creating customer focus IT Solutions, businesses that focuses on better pronunciation of English words and also export some of the lesson learnt to other Asia countries to mention a few.

AFRICA:

Lots of African countries speak good and clear English not only that UK colonize many of them its however surprising why none of this corporation never look at Africa as a place to outsource some of these call centres. France also colonize lots of countries in Africa and those guys speak good french. Why many of these large firms never look at Africa at all for any of these business is however shocking.

Countries in Africa have the manpower , knowledge and the skill to excel in this small arm (call centre) of a large corporation. This countries and firms always see Africa only has a continent that lives in abject poverty and all they think they need do is  just to send  financial aids and give lectures on political process and corruption not for business.

Bringing business to Africa not financial aids will emancipate the people and also create entrepreneurs and eventually reduce their so called financial aids.